Manager of Value Development Education

Join to apply for the Manager of Value Development Education role at RELEX Solutions
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RELEX Solutions is a leading international software company with Finnish roots. Our cloud‑based platform optimizes retail and supply chain processes across all industries – from DIY and pharmaceuticals to FMCG, manufacturing and specialty food retail.
At RELEX, the optimisation of trade is our top priority, but we also prioritise our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment that pays particular attention to the compatibility of professional and private life.
Come and join the EMEA Central Value Development & Education team. We are vibrant, cutting‑edge, innovative, commercial and creative – where business meets impact! We maximise customer value through consultancy and advisory services, enhance the maturity of customer processes and increase productivity across the entire value chain.

• Strengthen RELEX stickiness and customer value story through higher product adoption and deeper usage
• Ensure training effectiveness and measurable impact (e.g. increased usage, improved process KPIs, reduced support tickets)
• Shorten time to value
• Contribute to key customer success outcomes such as NPS, renewal, expansion readiness and reduced churn risk through education‑led value realization
• Accelerated graduate ramp‑up time to productivity
• High and sustained graduate satisfaction & retention

Responsible for creating & leading successful customer training to drive adoption and for developing and mentoring graduates without leadership responsibility.

• Delivering trainings as facilitator and/or SME
• Creation of customer training content in collaboration and alignment with head of value development education
• Ensure customer adoption
• Collaborate closely with Customer Success and Delivery teams to align training with account plans, business objectives and value realisation milestones

• Serve as the line manager for UK‑based graduates within the Education function
• Lead the professional development, coaching and mentorship of graduates, ensuring a structured and impactful growth journey
• Build capabilities and support the transition of graduates into productive contributors within EMEA Central

• Act as both facilitator and subject matter expert (SME) in live training sessions
• Report into Head of Value Development Education
• Lead the design and delivery of scalable, value‑adding training offerings that support RELEX and Customer Operations strategic goals
• Drive the development and mentorship of graduates in UK within the graduate program
• Champion best practices in training methodologies, ensuring sessions are impactful, consistent and aligned with business objectives
• Provide ongoing coaching and support to graduates and team members, fostering skill development and professional growth
• Monitor training effectiveness and continuously improve customer adoption

• 3–5 years of experience in learning & development, customer training or professional services within IT or SaaS
• Solid understanding of Forecasting & Replenishment (F&R) processes
• Proven experience in content creation and delivering training as a facilitator or SME
• Strong coaching and mentorship skills and/or experience developing graduates or junior team members
• Ability to collaborate effectively across functions and seniority levels
• Excellent communication skills with both internal and external stakeholders
• A process‑oriented mindset, with a passion for innovation and continuous improvement

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

• Flexible working
• Genuine work‑life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year and after‑work activities
• Family‑oriented policies
• Flat hierarchies
• Two paid volunteering days each year

If you feel this is the opportunity you don’t want to miss you can apply by sending your cover letter and resume through the application form as soon as possible.

If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.

Apply today and be part of the future. Be RELEX!