Junior Customer Success Manager

Location: Stoke-on-Trent
Junior Customer Success Manager – Stoke-on-Trent

An exciting opportunity has arisen for a Junior Customer Success Manager to join a talented team based in Stoke-on-Trent. In this role, you’ll play a key part in supporting the Portfolio Director and Customer Success team an excellent chance to build your career within a high-impact, security-focused environment.

You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention.

Part of your role will also involve identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications.

Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle.

This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery, account management, or project coordination.

Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week, the chance to work on exciting, meaningful projects, and excellent opportunities for career progression and development