Customer Service Assistant

Location: Stoke-on-Trent
We at Work Lyf are looking for a dedicated Customer Service Assistant to join our client’s team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and supporting clients before and after they purchase our products. You will play a vital role in ensuring customers receive the highest level of care and support. Previous experience working in a manufacturing facility is essential.

Main Responsibilities

* Provide outstanding customer service by answering incoming phone calls and emails

* Make outgoing calls to update customers on their orders

* Investigate and resolve a wide range of complaints

* Log complaints on the system and escalate to the relevant department

* Welcome and support customers visiting the site

* Organise Service Engineers’ schedules and arrange customer visits

* Book courier services such as TNT

* Develop technical knowledge of our products to better assist customers

Personal Specification

* Previous experience working in a manufacturing facility is essential

* Strong written and verbal communication skills

* Excellent timekeeping and punctuality

* Ability to problem-solve effectively

* Approachable and helpful attitude with a focus on customer service

* Good IT skills

Working Hours

Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)