Extra Care & Sheltered Housing Officer

This role:
Extra Care & Sheltered Housing Officer at Honeycomb Group

£33,914 a year

Stoke on Trent

35 hours per week

Fixed Term – 12 months

• Ensure successful delivery of neighbourhood services across three village locations, maintaining high performance and consumer standards, and safeguarding customers.
• Manage daily operations of neighbourhood models in Extra Care and Sheltered Villages.
• Support residents to live safely, independently, and comfortably, delivering great customer service whenever needed.
• Carry out pre‑tenancy risk assessments and respond to changing needs, including complex housing support and advice.
• Collaborate with the Customer and Neighbourhoods Teams to visit residents, check telecare equipment, spot changes in needs, and refer to external partners.
• Work with other teams and contractors to keep buildings and facilities running smoothly.
• Lead new projects, partnerships, and initiatives that benefit residents and the wider community.

• Significant experience in delivering neighbourhood services.
• Ideally, experience in a supported housing environment.
• A housing‑related qualification or willingness to pursue one as required.
• Knowledge of housing legislation and regulations applicable to providers.
• Proven track record of giving excellent customer service with genuine compassion.
• Highly motivated, outcome‑focused, with emotional resilience.
• Strong communication skills at all levels.
• Ability to be flexible and adapt to changing situations.
• Full UK driving licence and use of own vehicle.
• Enhanced DBS clearance required.

Help us wave goodbye to stigmas and welcome a new chapter of affordable housing. Apply now – we may close early if we find the right person.

Entry level

Full‑time

Marketing, Public Relations, and Writing/Editing

We’re part of Honeycomb Group, a team of social‑minded brands championing happy homes across Staffordshire and its surrounding areas. Staffs Housing is a leader in quality affordable housing in Staffordshire, Cheshire and nearby regions, removing barriers for home‑seekers.