Customer Service Advisor

Job Title

Customer Service Advisor

Stoke, Staffordshire

Full‑time, Permanent

£26,000 per annum

Monday – Friday, 08:00 – 16:30 (30‑minute unpaid break)

• Answer incoming calls and emails from customers
• Make outbound calls to provide order updates
• Investigate and resolve complaints, ensuring timely solutions
• Log issues and liaise with relevant departments
• Welcome and assist customers on‑site
• Organise Service Engineers’ schedules and arrange visits
• Book courier services (e.g., TNT)
• Develop technical product knowledge to support customers effectively

• Customer Service experience within a manufacturing environment
• Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
• Confident communicator on the phone
• Ability to build positive rapport quickly with stakeholders at all levels
• Comfortable learning a complex and varied product range

• Excellent written and verbal communication
• Strong problem‑solving skills
• Approachable, helpful, and professional
• Reliable with excellent time management

Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.