Salon Operations & Community Manager

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Coco Luxe Beautique is a premium salon dedicated to providing exceptional hair, beauty, and wellness experiences in the heart of Stoke-on-Trent. With over 100 services across 11 categories, we embrace diversity and take pride in catering to the unique needs of every client. Our carefully curated partnerships include L'Oréal for high-quality hair products and Eve Taylor for natural, vegan-friendly, paraben-free, and cruelty-free facial products.

At Coco Luxe Beautique, we are committed to delivering excellence and creating an oasis of relaxation and rejuvenation for our clients.

We are seeking a Salon Operations & Community Manager to join our vibrant team on-site. This role involves managing daily salon operations, coordinating staff schedules, ensuring excellent customer service, and maintaining a welcoming environment. The Manager will also oversee inventory management, liaise with product suppliers, and lead community engagement efforts. Building and nurturing client relationships will be a key part of this role, along with supporting marketing initiatives and fostering a strong sense of team collaboration.

• Planning and organising salon events (e.g. Sip & Skin, Sip & Self-Care)
• Creating events for specific audiences (business women, women with PCOS, wellness-focused groups, etc.)
• Community outreach to connect the salon with local events, organisations, and networks
• Managing chair and room rentals and maintaining positive relationships with renters
• Ensuring the salon is clean, organised, and stocked at all times
• Monitoring stock levels and placing orders when required

• Managing client enquiries across Fresha, salon bookings, phone calls, mobile bookings, and walk-ins
• Handling general client queries with professionalism and warmth
• Supporting a seamless, luxury client journey from enquiry to aftercare

• Managing social media and Whats App broadcasts
• Planning and posting content across Instagram, Tik Tok, and You Tube Shorts
• Supporting promotions, launches, and event marketing
• Managing and promoting special offers
• Supporting product sales and product displays
• Assisting with product selection and management, including retail and hair extensions
• Highly organised and proactive
• Confident communicating with clients, suppliers, and renters
• Comfortable using booking systems (Fresha experience is a bonus)
• Social‑media savvy with a good eye for branding and content
• Happy to be present in the salon during opening hours
• Passionate about beauty, wellness, and community-led businesses
• Knowledgeable about hair and beauty services and products
• Confident leading activities, solving problems and multi-tasking

Experience in salon management, spa management, hospitality, events, or customer experience is desirable, but attitude and initiative matter just as much. Being a qualified hair and/or beauty professional is desirable but not essential.

Stoke-on-Trent

Apply here or please send a short introduction and your CV to , telling us why this role excites you.