Strategic Client Success Manager

Synectics Solutions is experiencing strong growth and we’re seeking an accomplished Strategic Client Success Manager to deepen partnerships with our high-value clients. In this role, you’ll help clients optimise their fraud prevention strategies while enabling them to deliver an exceptional customer experience.

• Drive client retention and recurring revenue through data-driven insights.
• Act as the voice of the customer to internal teams, translating needs into solutions.
• Build long-term adoption of Synectics products by scoping future opportunities.
• Lead workshops and strategic sessions with senior stakeholders.
• Develop account plans that deliver short-, medium-, and long-term value.
• Understand client sectors and the current and future fraud challenges to shape key initiatives.

• Strong commercial awareness and ROI focus.
• Proven leadership and stakeholder management skills.
• Curiosity and problem-solving mindset.
• Solid IT understanding with willingness to learn.
• Excellent communication, presentation, and influencing skills.
• Track record of delivering against commercial targets.

• Empowerment to own your portfolio and be the face of Synectics.
• Flexible working:
  Work When and Where Works.
• Supportive culture where people flourish.
• Benefits designed to make life easier inside and outside of work.

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion.

From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We’re not just an IT business, our products have real world impact.

Join us and shape the future.

Mid-Senior level

Full-time

Other

Data Infrastructure and Analytics