Helpdesk Adviser - FTC

Overview

EQUANS Stoke-On-Trent, England, United Kingdom

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EQUANS are recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke-on-Trent on a 12 month fixed-term contract. This is a permanent, full-time role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, to include a 30 minute unpaid break. On offer is a competitive salary and benefits package.

• Strong command of the helpdesk software used to manage and track service requests.
• Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
• Understanding of building systems, maintenance procedures, and relevant regulations.

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

• 3 GCSEs at grade C or above or equivalent
• Relevant customer service experience
• Good written and verbal communication skills
• Self-motivated, professional and enthusiastic
• Positive team member but with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast-paced environment
• Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
• Essential to be able to pass and maintain BPSS clearance
• Desirable to have working knowledge of a CAFM system

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Our 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch. For this role, you must have evidence of the right to work in the UK. We are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team, not directly to EQUANS managers.

• Entry level

• Full-time

• Information Technology

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