2nd​/3rd Line Support Engineer

2nd/3rd Line Support Engineer – Stoke‑on‑Trent – £35,000

Oscar Technology is partnering with a leading MSP in Staffordshire to recruit a skilled 2nd/3rd Line Support Engineer to join their team.

As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the infrastructure and security teams to resolve issues and ensure the smooth operation of company and customer systems.

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Performing necessary routine maintenance and updates to application operating systems and anti‑virus software.
• Confirming that IT policies, procedures and security standards are being considered and abided by.
• Assisting with data retrieval, backup management – either onsite or cloud‑based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

• Extensive knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge of virtualization technologies such as VMware and Hyper‑V.
• Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT System Training and Support

The role is full‑time and managed by Oscar Associates (UK) Limited, acting as an Employment Agency.

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