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Freshdesk Platform & AI-Driven Ops Lead

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: ClearCourse
Full Time position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    HelpDesk/Support, CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 90000 - 120000 GBP Yearly GBP 90000.00 120000.00 YEAR

Job Description & How to Apply Below

Position: Freshdesk Platform & AI-Driven Support Ops Lead
Location: Stoke-on-Trent

Clear Course is seeking a Freshdesk Systems & Support Operations Lead to unify and optimise our multi-brand helpdesk platform.

You will own Freshdesk configuration, governance, and migration of legacy desks into one, standards across brands, and KPI-driven reporting for leadership and agents alike.

Ideal candidates combine hands-on platform mastery with analytic rigor and the ability to influence multiple teams in a hybrid working environment.

As a Freshdesk Platform & AI-Driven Support Ops Lead, you will play an important part at Clear Course in United Kingdom.

This role, Freshdesk Platform & AI-Driven Support Ops Lead at Clear Course, could be your next opportunity.

Are you ready to take on the Freshdesk Platform & AI-Driven Support Ops Lead role at Clear Course?

We would love to welcome a new Freshdesk Platform & AI-Driven Support Ops Lead to our team in United Kingdom.

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