Customer Support Technician

Overview

Davies Group, Loss Adjusting division is looking to recruit a Loss Adjuster Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k. You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers and customers.

The successful candidate(s) will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.

Department: Claims Management

Location: Stoke

• Supporting dedicated Adjuster(s) in the proactive management of claims.
• Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
• Answer inbound calls, taking action to support customers, suppliers, and clients.
• Review and issue reports to clients.
• Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
• Appoint suppliers and manage progress, independently of Adjuster engagement.
• Make outbound calls to customers/suppliers/clients.
• Deal with and action associated tasks in relation to claims.
• Support the Adjuster with making technical decisions, within competency-based delegated arrangements.

• Minimum of 2 years’ experience in property claims management.
• Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
• Ability to add value in claim reserving and reserve movements.
• Ability to deliver outcomes in a fast-paced environment.
• Capable of effective communication – both written and verbal
• Proven experience working as part of a team.
• Excellent time management and organizational skills.
• Competent numeracy, literacy, and IT skills.
• A proactive attitude, and enthusiastic, polite and courteous phone manner.

Benefits

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification

• Entry level

• Full-time

• Finance and Sales