Drainage Operative

Location: Stoke-on-Trent
Drainage Engineer

Location:

Stoke On Trent
Job Type: Permanent
Working Style:
Field-Based
Salary:
Up to £30,000 + Overtime + Performance Bonuses

Role Overview

Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage-related issues. This field-based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.

Key Responsibilities

Liaise professionally with domestic and commercial customers on site.
Deliver exceptional customer service, ensuring all interactions reflect the brand's standards.
Conduct site surveys to investigate and diagnose drainage faults and issues.
Recommend and implement suitable repair or maintenance solutions, including:
Drain clearance
De-scaling and root cutting
Minor excavations and patch lining
Preventative maintenance
Operate specialist equipment such as high-pressure water jetters, CCTV survey tools and rods.
Identify potential risks or additional work requirements and communicate these to customers.
Interpret drainage drawings and work independently within technical areas of expertise.

Experience, Skills & Knowledge

Experience

Minimum 1 year of experience in the drainage sector (essential).
Plumbing experience (desirable).
Technical capability across drainage functions.
Drainage tanker experience (preferred).
Full UK driving licence (clean) with flexibility to travel.
CSCS card (preferred).
Confident using mobile technology (calls, photos, email, CRM applications).

Skills & Certification

Background in drainage engineering.
High-Pressure Water Jetting (HPWJ) certification.
Strong verbal and written communication skills.
DBS check required as part of onboarding.

Behaviours & Attributes

Hands-on, leads from the front, and enjoys working with others to achieve positive outcomes.
Positive, can-do attitude with strong problem-solving skills.
Organised, goal-focused and committed to learning.
Comfortable working independently and outdoors.
Customer-centric and highly motivated