Drainage Operative

Drainage Engineer
Location: Stoke On Trent
Job Type: Permanent
Working Style: Field-Based
Salary: Up to 30,000 + Overtime + Performance Bonuses

Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage-related issues. This field-based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.

• Liaise professionally with domestic and commercial customers on site.
• Deliver exceptional customer service, ensuring all interactions reflect the brand's standards.
• Conduct site surveys to investigate and diagnose drainage faults and issues.
• Recommend and implement suitable repair or maintenance solutions, including:
• Drain clearance
• De-scaling and root cutting
• Minor excavations and patch lining
• Preventative maintenance
• Operate specialist equipment such as high-pressure water jetters, CCTV survey tools and rods.
• Identify potential risks or additional work requirements and communicate these to customers.
• Interpret drainage drawings and work independently within technical areas of expertise.

• Minimum 1 year of experience in the drainage sector (essential).
• Plumbing experience (desirable).
• Technical capability across drainage functions.
• Drainage tanker experience (preferred).
• Full UK driving licence (clean) with flexibility to travel.
• CSCS card (preferred).
• Confident using mobile technology (calls, photos, email, CRM applications).

• Background in drainage engineering.
• High-Pressure Water Jetting (HPWJ) certification.
• Strong verbal and written communication skills.
• DBS check required as part of onboarding.

• Hands-on, leads from the front, and enjoys working with others to achieve positive outcomes.
• Positive, can-do attitude with strong problem-solving skills.
• Organised, goal-focused and committed to learning.
• Comfortable working independently and outdoors.
• Customer-centric and highly motivated.