Client Services Director

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Following continued growth and increasing demand from their core B2B sectors, this hugely successful marketing agency is looking for an experienced Client Services Director to lead the commercial growth of a diverse client portfolio.

This is a senior, client-facing leadership role with responsibility for commercial performance, account growth, senior client relationships and proposition development. You’ll work closely with an operational counterpart as part of a leadership pairing, balancing commercial ambition with delivery reality to ensure sustainable, profitable growth.

You’ll set direction, spot opportunity, protect margin and position the agency as a trusted strategic partner to senior decision-makers across construction, engineering, technology and professional services.

Why this role matters:

This role plays a critical part in shaping the future of the business. By owning commercial clarity, client value creation and market relevance, you’ll help ensure growth is focused, deliberate and built on long-term partnerships.

For the right person, progression into the senior leadership team is a genuine possibility.

What you’ll be responsible for:

• Owning commercial performance across the client portfolio, including revenue growth, margin and profitability
• Setting growth targets for account teams and holding them accountable in partnership with operations leadership
• Identifying and delivering account growth through upsell, expansion and strategic repositioning
• Building and maintaining senior client relationships at decision-maker level
• Leading commercial input into new business activity, including pitch strategy, pricing and scope definition
• Supporting effective commercial onboarding of new clients
• Shaping and evolving the agency proposition and sector focus
• Representing the business externally through thought leadership, networking and industry engagement
• Embedding sector insight and market intelligence into commercial strategy

What we’re looking for:

Experience

• Significant experience in a senior client services or account leadership role
• Strong background in a B2B agency environment
• Proven track record of driving profitable growth across complex client portfolios
• Experience working with senior stakeholders and decision-makers

Skills

• Strong commercial and financial judgement
• Excellent relationship-building and stakeholder management skills
• Confidence leading pitches, proposals and commercial conversations
• Ability to balance strategic thinking with hands‑on leadership
• Clear, credible and persuasive communication style

Apply via Linked In or get in touch to start a conversation about what you could bring to the role. Please note the offices are closed between 23/12/25-5/1/26 and applications will not be reviewed during this time.

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• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Marketing and Advertising
• Industries:
  Marketing Services