Assistant Store Manager

Overview

Join to apply for the Assistant Store Manager role at Starbucks EMEA
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We’re looking for leaders n us for coffee, stay for the community, connections and opportunities. As an assistant store manager you’ll partner with your store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance, and lead the store in the absence of the store manager.

Your voice is brewed into everything we do. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create the Starbucks experience for customers and partners. You’ll bring commercial acumen with the ability to translate metrics into actions while confidently managing both people and operational priorities.

We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

• Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellence
• Owning business areas which could include compliance, labour management or local marketing
• Leading the store leadership team, ensuring clarity of roles and accountability for results
• Forecasting future staffing needs, participating in recruitment and selection
• Owning the store partner training; ensuring all partners have completed required training and are set up for success
• Acting as the store manager when required, including full operational and partner accountability
• Monitoring store KPIs, analysing performance trends, and implementing action plans
• Driving cost control and profitability through effective resource planning and waste management
• Closing both standards and opportunity gaps using the store action plan
• Ensuring consistent delivery of brand and operational standards
• Maintaining compliance with health & safety, food safety and security standards

Note:

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

To be successful, you’ll have prior experience in leading a team in a dynamic, fast-paced retail or hospitality environment and demonstrate the ability to translate metrics into actions while managing people and operations. You’ll champion our mission and values and have a growth mindset for leadership development.

In return, we’ll offer a competitive starting salary and benefits, including:

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Our store bonus program
• Bean stock options for all partners
• Comprehensive training and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers through Perks at Work
• Life assurance
• Home Sweet Loan (interest-free loans for rental deposits)
• A free 24/7 Employee Assistance Programme
• Recognition schemes and monetary awards for long service and outstanding customer service
• Great long-term career opportunities in store and support center

What is our process? Application → CV review → first stage interview → second stage interview → offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity or expression.

Know someone who would be a perfect fit? Share this opportunity with them. At Starbucks, there’s always room for one more.