Sales & Executive

Sales & Renewals Executive

Join Hometree in Stoke-on-Trent as a permanent Sales & Renewals Executive. The role reports to the Director of Customer Operations and is based in our office Monday‑Friday.

Salary: £25,400 basic plus up to 50% bonus (plus benefits).

Hometree Group is a UK‑based energy solutions provider transforming residential energy. Founded in 2015, we specialise in home cover, energy services and home services, delivering renewable, digitised and decentralised solutions.

Key achievements include raising £85m+ capital, covering over 100k homes, and growing to 250+ employees across three dynamic divisions.

As a Sales & Renewals Executive you will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth in a fast‑paced contact centre environment.

• Respond promptly and professionally to inbound sales inquiries, providing relevant information to facilitate decision‑making.
• Assist existing customers with plan renewals, answering questions and highlighting new features to encourage continuation.
• Meet or exceed set targets for new sales and renewals, contributing to overall team success.
• Deliver excellent customer service, enhancing the customer experience and building loyalty.
• Demonstrate commercial awareness of Hometree’s products, services and market positioning.
• Adapt to changing customer needs, sales tactics and operational requirements in a high‑volume environment.
• Collaborate with sales team and managers to improve sales strategies and customer service practices.
• Use internal CRM and sales tools to log interactions, update records and track progress toward goals.
• Stay current on product offerings, company updates and industry trends to remain knowledgeable.

• Self‑motivated, confident, and passionate about sales and customer service.
• Strong communication skills with a clear telephone manner and good written communication.
• Experience in a fast‑paced, high‑call‑volume environment.
• Quick learner who can adapt approach and thrive under pressure.

• Initial Call: Introductory call with Junior Talent Acquisition Specialist (30 mins).
• Skills‑Based Interview: Detailed discussion with Director of Customer Operations (1 hr).
• Final Interview: Meet with Senior Sales Leadership and review role fit.

• 25 days holiday plus bank holidays and birthday.
• Competitive bonus structure and comprehensive benefits.
• Professional development and career growth opportunities.

Hometree is an inclusive and diverse workplace. We celebrate differences and provide equal opportunities at all stages of the hiring process.