Consumer Sales Adviser

Business Area:
Local Consumer Business Unit

Posting Country:
United Kingdom

Full Time / Part Time:
Full Time

Contract Type:
Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Stoke-on-Trent

Working hours: Full time 37.5 hours per week – Monday to Sunday between the hours of 8am and 8:15pm

Salary: £25,872 plus uncapped commission

You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, cafe area and so much more.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms.

An important element of this training is our TRUST framework – Vodafone’s mission to remain number 1 for Customer Experience.

• Taking ownership
• Relating to your customer
• Understanding their issue
• Setting expectations
• Thinking forward

Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible.

You will have the opportunity to earn uncapped commission, by offering customers the right Vodafone products and services for them, to achieve your sales targets.

You will always act ethically, ensuring our customers are given the correct information to make an informed decision.

• You will enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework.
• You are motivated by being set and achieving clear targets.
• You will be resilient, able to deal with minor setbacks and stay motivated for…