CCTV Control Room Operator

Equans is looking for a CCTV Control Room Operator to join our team in the National Operations Centre, Stoke on Trent, Staffordshire ST4 1AY
on a permanent basis. This is a full‑time role working 42 hours per week, with an annual salary of £27,594.08 and benefits package.

24/7 shift pattern – 4 days , 4 days off, 4 nights , 4 days off.

Perform a key role in all aspects of the National Operations Centre, managing site alarm activations, including CCTV verification and facilitating appropriate escalation. When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.

• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

• Previous experience within a Control Room, Service Desk or other high‑call‑volume environment, or experience in a customer‑focused environment.
• Maths and English GCSE Grade C and above.
• Excellent working knowledge of IT, including Microsoft Office 365 suite (MS Teams, Outlook, SharePoint, Excel, Word).
• Experience contributing to incident management / command and control operations.
• Previous security or service desk experience and training in fire safety and first aid.
• Previous CCTV & access control knowledge and understanding of CCTV operations and equipment.
• Excellent communication skills, written and spoken English. Ability to maintain accurate incident logs and gather evidential information.
• SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements.

• Entry level

• Full‑time

• General Business

For this role, you must have evidence of the right to work in the UK. We cannot offer a relocation package with this job role.

Our commitment to equality:
We encourage applications from women, ethnically diverse individuals, people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. Our diverse workforce contributes to better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do.

To apply, register, apply and track your progress – a member of our Resourcing Team will review your application and be in touch.