Onboard Sales and Services

Variable Onboard Sales and Services Assistant – Cairnryan

As an Onboard Sales and Services Assistant at Stena Line, you’ll work closely with a diverse team passionate about exceptional customer service. If you’re excited at the prospect of a work/life balance and a new career, this could be your next adventure.

Working and living close to colleagues means strong and enduring friendships are common. This is a rich and rewarding experience, especially on more challenging days.

• Cabins:
  Ensure cabins are cleaned thoroughly and in excellent condition prior to guests’ arrival.
• Restaurants:
  Deliver prompt and friendly service, clear tables, and wash dishes as needed.
• Shops:
  Work the tills and handle customer requests, while keeping shops clean, tidy and well‑stocked.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including service standards and customer experience models.
• Oversee stock and cash control, adhering to procedures to minimise wastage, shrinkage and fraud.
• Maintain merchandising plans across all locations.
• Uphold corporate policies, including safety, quality and food safety standards.
• Represent the company with pride by adhering to uniform and personal presentation standards.
• Create a welcoming environment with a focus on ambience and overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel, using specified materials and guidelines.
• Maximise sales and gross profit by aligning activities with KPI targets.

An exciting, friendly and fast‑paced working environment where no two days are ever the same. We pride ourselves on excellent training programmes and offer many opportunities to progress your career at Line.

• Fantastic work‑life balance
• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan to claim back expenses for dental, eyesight testing, health screening and more
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a supportive and encouraging environment with progression opportunities

You’re a helpful and reliable person who goes above and beyond to ensure the safety and satisfaction of all guests. A warm, welcoming and fastidious individual who relishes working as part of a big team dedicated to delivering a memorable, world‑class service.

• Experience working in hospitality, customer service, housekeeping or catering
• Willingness to work away from home for up to two weeks at a time
• Over 18 years old
• UK NI number and UK bank account

We provide all applicants with a fair and inclusive recruitment process. Tests are a first step to assess your potential match for the role. If successful you will be invited to a Recruitment Day in early February.

This is a variable hours position based in Cairnryan within our Onboard Sales and Services department. To apply, please register your profile and send in your CV in English by 30th January 2026. We are having an ongoing selection, so do not wait with your application. Due to GDPR we do not accept applications via e‑mail or postal service.

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We employ over 6,100 people across Scandinavia, the UK and the Baltics, all actively supporting the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Location: United Kingdom/Ireland, Cairnryan

Employment: Variable

Last day of application: January 30, 2026

Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals that are directly related to our business.

We are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family.

Did you know that only 2 % of all people working within shipping are women? Companies that champion gender equality perform better financially, retain talent better and foster more innovation and creativity.