Retail Senior Analyst

Position: Retail Performance Senior Analyst
Location: Gaydon

ROLE PROFILE

The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team, our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service.

Key Accountabilities and Responsibilities

* Insight generation. You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide. You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team.

* In order to be successful in this task, you will possess the ability to combine data from multiple sources to generate new insights, identifying correlations of events / activities to be able to inform future action plans at retailer and market level.

* Your colleagues in the RPI team will also benefit from your insight generation capabilities. You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool.

* Customer Retention analytics. You will own the calculation of the retention metric as part of your insight generation responsibilities. Your methodical and collaborative approach combined with attention to detail, will enable you to achieve globally consistency on developing this metric. As we increase the level of intelligence we will receive from transactional data, your objective will be to lead us towards an increasingly insightful way we measure how well we retain our Customers.

* Product development. As the RPI Intelligence lead, you play an integral part not only understanding the data insights but also how the users interact with the data generation products. You will have full ownership of the “Ideas hopper” generated through the feedback from Regions and Markets globally and/or by colleagues across the business. You will be working in close collaboration with TCS & Systems and Data team to ensure on time delivery of agreed hopper items.

* Project Management experience is required to ensure a methodical approach towards an on-time delivery of stakeholder requirements, advancement of data capabilities with retail transactional data and facilitation of integration activities to ensure improvements on user journey integrations across the business.

* Other tasks:
Monitoring, reporting and provision of trends and achievements at market level

Key Performance Indicators

• Insight generation. Identification of data-driven insights and opportunities with the aim to drive Revenue and Customer Satisfaction in market and at regional level

• Quarterly development of opportunities via the Intelligence tools/funnel to be shared with Retail Performance Intelligence team.

• Document and cascade Market feedback for product and intelligence requirements

• Identification of intelligence best practice based on results from agreed opportunities and presentation to relevant forums.

• Develop roadmap to achieve insight generation based on transactional data.

• On time Retention reporting and insight generation enhancement of the metric.

• Product ownership. Identification and documentation of opportunities to simplify tools and processes ie low performing activities and presentation to relevant forums

• Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming Retailers.

Knowledge, Skills and Experience

Essential:

* Good interpersonal skills with the ability to form and maintain strong relationships both across functions and in Regions and Markets globally.

* Experience of delivering results through cross-functional working

* Skilled communicator with the ability to communicate complex concepts

* Project management skills

* Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver

* Business analytics - knowledge of technologies, techniques and practices to manage complex datasets, analyse…