Account Handler

We're delighted to be working with aleading independent insurance broker based in Alcester, who are seeking an experienced Commercial Account Handler to join their growing team.

This is an excellent opportunity to work with one of the region's most respected brokers – a business that combines the scale and resources of a national firm with the culture, flexibility, and personal touch of an independent.

As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients across a broad range of industries. You'll provide technical support to Account Executives, handle renewals, and ensure all clients receive an exceptional level of service.

• Managing renewals, mid‑term adjustments, and client queries efficiently
• Preparing and issuing accurate documentation and reports
• Negotiating with insurers to secure competitive terms and bespoke coverage
• Supporting Account Executives with client meetings and new business activity
• Maintaining compliance and accurate client records in line with FCA standards
• Building strong, long‑term relationships with clients and underwriters

• Experience in a commercial insurance handling role within a broker environment
• Good technical knowledge of core commercial products including property, liability, motor fleet, and combined covers
• Excellent communication and client management skills
• Strong attention to detail with a proactive, organised approach
• Experience using Acturis or similar broking platforms
• Cert CII qualified or working towards (support provided)

• Salary : £32,000 - £40,000 depending on experience
• Hybrid working options following probation
• 25 days holiday plus bank holidays
• Pension scheme and company benefits package
• Support for professional development and CII qualifications
• Modern, friendly office environment in Alcester
• Genuine career progression opportunities within a growing independent business

This is a fantastic opportunity for an experienced Commercial Account Handler looking to take the next step in their career with a respected, people‑focused independent broker that continues to expand.

Apply today or contact us for a confidential chat about the role.