Patient Co-ordinator

Due to the ever-growing population Price's Mill Surgery is looking to recruit a part time new member to join our enthusiastic, supportive and friendly team of Patient Co-ordinators.

In this front of house role you will assist and direct patients to access the appropriate healthcare professional or service and manage prescription requests and queries. The ideal candidate will approach their work in a courteous, professional and efficient way. You will show initiative, be pro‑active and be able to prioritise your workload. You will be part of a dedicated, reliable and high performing team.

The ideal candidate will be someone with good customer and interpersonal skills with the ability to work calmly under pressure.

Salary commences at £12.21 per hour rising to £12.67 per hour upon completion of probation/training.

Hours - 23.5 hours*

Monday: 08:00-13:00

Tuesday: 09:30-13:30 and 14:30-18:30

Thursday: 08:30-14:00

Friday: 12:30-17:30

* Saturday: 09:00-13:00 (on a rotational basis, taken as TOIL or paid)

Flexibility is essential as the role requires rotational cover for Saturday morning enhanced access clinics, plus opportunity for overtime during holiday and other absence cover.

Interviews will be held on Tuesday 30 December 2025

The main duties of the role are:

• Provide general assistance to the practice team and project a positive and professional image to patients and other visitors
• Processing requests for appointments, visits and telephone consultations and direct patients to the appropriate healthcare professional or service
• Facilitate effective communication with patients and other service users
• Process repeat prescription requests and deal with prescription queries in accordance with practice guidelines

Please see the attached Job Description and person specification for full details of the role.

Price's Mill Surgery is located in the heart of the beautiful market town of Nailsworth, we are a friendly, progressive practice where effective teamwork enables us to deliver an excellent range of services to our 9000 patients.

Duties and Responsibilities

Answering the telephone in a professional manner aiming to answer calls in a timely manner and within 3-5 rings where possible. Assist patients with their queries and signpost them to the most appropriate appointment or service.

Completing triage questionnaires with patients who are unable to use the online platform (Anima)

Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots.

Taking accurate and relevant telephone messages ensuring these are passed to the correct team member.

Daily use of Systm One clinical system

Daily use of Anima online platform

Deal with all enquiries at the front desk and explain practice policies, giving patients the appropriate paperwork where necessary and taking payment when required.

Dealing appropriately with visit requests and emergency calls.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Carry out reception duties in line with the Reception Handbook and also following direction from the Patient Services Lead.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To have a thorough knowledge of all practice procedures.

Process Registration of patients including temporary patients.

Process patient online access requests as appropriate.

Open incoming mail and forward to the appropriate person/team.

Ensure internal mail and samples are sent with the delivery.

Record and pass on messages to clinicians via tasks.

Ensure correct GPs are approached for messages and are not interrupted unnecessarily during consultations.

Process repeat prescription requests in accordance to practice guidelines, using reference to the prescription clerk handbook.

Promote and provide patients with the help and services the Practice can offer which will enable a better patient experience.

Effectively manage own time, workload and resources.

Liaise…