IT Services Apprentice. Education & Training

About Ruskin Mill Trust:

Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.

As an IT Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers.

• Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
• Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software
• Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed

• Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems
• Use of audio-visual equipment and its maintenance
• Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration
• Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Power point and Outlook
• Good organisational skills
• Confident and enthusiastic user of ICT
• Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice
• Good organization skills
• Ability to demonstrate high levels of discretion and confidentiality
• Enthusiastic, energetic, well organised, good communicator
• Ability to create simple user guides to support training and user adoption of technology
• Ability to manage IP telephony systems, including extension and direct dial management
• Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust
• Driving licence and own vehicle - due to location

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

For more information please visit the UK ENIC website.

40 hours per week.

Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash.

In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education…