Receptionist​/Veterinary Care Assistant

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We are hiring!

At Clock house Vets we're excited to invite a passionate and friendly Receptionist/Veterinary Care Assistant to join our team! We are looking to recruit an individual who will provide a high standard of customer service and clinical care whilst promoting pet wellbeing and supporting the clinical team - a very important part of the role is to be passionate about animals!

The role will be responsible for supporting the team with taking care of the wellbeing of pets by maintaining a clean and hygienic environment at all times, assisting with animal handling, working at reception and in our lab processing various tests taken by the vet and nursing team, providing support to the Veterinary nurses and Veterinary Surgeons as required. No day is ever the same so you can expect something different.

This is a 24-hour-per-week position, working between 7.30am and 7:30pm on a shift basis. Saturday mornings are worked on a rota, with time off in lieu provided. There are no out-of-hours (OOH) requirements for this role.

We’re looking for an enthusiastic, motivated individual with a genuine love for animal care and welfare. The ideal candidate should thrive in a busy team environment and be confident working independently when needed. Previous experience in a veterinary practice (paid or voluntary) is highly desirable, along with a strong willingness to learn.

• Experience with animals or in healthcare would be an added advantage.
• Strong communication skills and the ability to show empathy.
• Excellent customer service experience, with a professional approach to dealing with the public.
• A valid driving license, as travel between our 2 sites is required.
• Experience in animal welfare, including feeding, cleaning, medicating, and handling, with a solid understanding of animal welfare needs.
• Resilience to handle potentially emotional and distressing situations.
• A positive attitude and the ability to work well within a team.
• Strong organisational skills, with the ability to prioritize tasks and manage your workload efficiently.
• Previous experience in a veterinary environment is desirable.

• 6.6 Weeks annual leave.
• Additional annual leave for your birthday which will be added to your holiday allowance.
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Cycle to work scheme.
• Initiatives focused on employee wellbeing.
• Non-accidental injury support.
• Learning and development opportunities via the IVC Evidensia Academy.
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
• Pension scheme.
• Discounted staff pet care.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.