Factory Technical & Operator Trainer

Factory Technical Trainer, Underground Hard Rock Mining Equipment

Join to apply for the Factory Technical Trainer, Underground Hard Rock Mining Equipment role at Komatsu

Location:

25 Fielding - Hard Rock Canada

Manager:
Technical Training Supervisor

Division:
Aftermarket, Technical Training

Shift: 5x2

Travel Requirements:
Up to 50%

Joining our dynamic team as a Factory Technical Trainer means stepping into a role filled with excitement and innovation. Reporting directly to the Training Supervisor, you'll play a pivotal role in the development, delivery, and maintenance of technical training programs tailored specifically for underground mining mobile equipment. Your mission? Empower our global service distribution teams, dealers, and customers to unlock peak performance from their equipment, fueling unparalleled efficiency and productivity.

Picture yourself leading engaging training sessions that transcend geographical boundaries—whether it's from the comfort of your own office, on-site at customer or dealer locations, or even immersing participants in the latest equipment simulators. If you're passionate about driving excellence and eager to be at the forefront of technological advancements in the mining industry, this role is your ticket to a career journey filled with growth opportunities and meaningful impact.

• Deliver training sessions for Komatsu Mining's cutting‑edge Hard Rock products, ensuring safe and efficient operation both on customer sites and within Komatsu Mining facilities.
• Support the development of engaging technical and operator training programs, collaborating with cross‑functional teams to ensure timely development aligned with product launches.
• Evaluate and select external technical training partners to enhance training effectiveness and innovation.
• Ensure compliance with health and safety regulations while maintaining Komatsu's rigorous quality standards in all training initiatives.
• Utilize advanced training technologies and simulation systems to deliver immersive and impactful learning experiences, fostering a culture of continuous improvement and expertise.
• Serve as a frontline technical resource, offering expert guidance and support during equipment demonstrations, warranty adjudication, and customer technical inquiries, reinforcing Komatsu's commitment to excellence and customer satisfaction.

• Technical trades diploma or bachelor's degree in engineering with practical equipment experience.
• 5 or more years heavy equipment industry experience.
• 5 or more years maintaining heavy equipment in a mining environment; i.e. bolters, jumbos, loaders and trucks.
• Experience facilitating training on technical equipment.
• Experience with BEV equipment is considered an asset.
• Demonstrated competence with mechanical, electrical, hydraulic systems.
• Excellent written and verbal communication skills.
• Flexible, self‑motivated and driven to achieve customer satisfaction goals and targets.
• Strong computer literacy, including proficiency in MS Office to develop and facilitate training in electronic platforms.
• Ability to facilitate technical training and impart detailed information including strong public speaking ability.

• Ability to work varied shift schedule.
• Ability to travel as required globally with valid passport.
• Ability to work in an underground environment as required.
• Verbal and written English language is required.
• Verbal and written Spanish language is considered an asset.
• Completion of underground hard rock common core modules in compliance with government and industry standards as applicable.
• Completion of MSHA certification modules in compliance with government and industry standards as applicable.
• Must possess a valid driver’s license.

• Relocation Support
• Company Vehicle

• Competitive wages
• Annual Bonus
• Comprehensive health and insurance benefits package
• Company-sponsored registered pension plan (RPP) and matching program
• Employee and family assistance programs
• Personal wellness allowance
• Paid uniform and personal protective equipment
• Paid vacation time
• Paid sick time
• Company-supplied tools
• Training…