Branch Operations Manager

Location: Greater Sudbury

The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams commercial paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.

Support business strategies to increase sales and optimize profitability

Ensure high levels of customers satisfaction through excellent service

Build and maintain knowledge of all products to ensure effective customer recommendations

Build positive relationships with wholesale customers

Complete store administration

Ensure compliance with policies and procedures including safety, loss prevention, and security

Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays

Support employee training, development, performance management, and corrective action

Respond to and resolve any customer and/or employee complaints

Partner with Store Manager to make outside sales calls to increase market share

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment

Must have a valid, unrestricted Driver’s License

Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program

Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams

Have previous work experience selling paint and paint related products

Have work experience using timekeeping and/or customer relationship management (“CRM”) systems

Have an associate degree or higher in business, sales, or marketing

Willingness to relocate for future job opportunities

Ability to read, write, comprehend, and communicate in more than one language