Customer Service Administrator

Customer Service Administrator
Near Bury St Edmunds
£27,000
Permanent
 
On behalf of our client based near Bury St Edmunds, we are looking for an Customer Service Administrator to join a friendly and supportive team. This role is key to helping the sales department run smoothly by handling admin tasks, supporting customer relationships, and working closely with other departments. The ideal candidate will be organised, detail-focused, and confident communicating with others.

Some travel may be required, so a UK driving licence and access to a vehicle is essential.
 
Main duties:
 
Help the sales team with day-to-day tasks from start to finish of the sales process
Create and manage quotes, orders, and contracts
Work with other teams to make sure customer orders are completed correctly and on time
Keep track of order progress and share updates with the team and customers
Support with preparing for meetings, presentations, and events
Be a first point of contact for customer questions and pass on more complex issues when needed
Build and maintain good relationships with customers through clear communication
Keep customer and sales records up to date in the CRM system
Help with sales reporting and finding ways to improve how things are done
Organise meetings, manage calendars, and arrange travel for the sales team
Keep sales documents organised and easy to access
Learn about the company's products and stay informed about the market
Support marketing tasks when needed   
Key skills:
 
Previous experience within either an admin, sales support, or customer service role
Experience using CRM systems
Strong written and verbal communication skills
Good at staying organised and meeting deadlines
Able to solve problems and pay attention to detail
Confident using Microsoft Office (Word, Excel, Outlook, etc.)
Friendly and helpful attitude with a focus on customer service
Comfortable working as part of a team
Flexible and able to adapt to change
A qualification in business, marketing, or a related subject is a bonus but not essential   
If you are interested in this role please apply with a current CV or contact the Bury St Edmunds office for more information