Programs Specialist III

Hiring Range: $56,716 to $89,215

Full Time or Part Time: Full Time

Additional Detail

Open Date: 10/30/2026

Close Date: 11/15/2026

Under limited supervision, performs case management and team leader/team member duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete.

Detects and reports cases of fraud. Maintains a variety of forms and records. Serves as a mentor to co-workers and exercises limited approval authority over the same. Participates as a team member to improve customer service, operations, resolution of problems, and planning and control of the unit's work. Reports to the Benefit Programs Supervisor.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Employee must be willing to work disaster-related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.

• Completes various mathematical calculations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
• Receives and responds to inquiries providing information on multiple benefit programs. Refers inquiries to appropriate personnel.
• Performs routine administrative tasks for the department. Composes and types correspondence and forms. Plans and organizes caseload. Establishes priorities. Schedules appointments.
• Utilizes various computer data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance. Performs various eligibility entry duties to comply with State/City program requirements.
• Researches files and records to obtain data for inclusion in periodic reviews of clients' eligibility status and/or re-evaluation of applicants through appeals process.
• Identifies instances of fraud. Makes appropriate referrals and contacts.
• Maintains a variety of confidential records and files.
• Participates in and supports the self-directed team concept. Meets with team members to maximize communication regarding all aspects of the work setting including customer service, policies, goals, and related objectives. Acts as a Team Leader.
• Monitors and approves or disapproves case actions recommended by the Benefit Programs Manager. Reviews individual program cases and assists subordinates in difficult or complicated cases. Interprets policy and advises subordinates as necessary. reviews reports of
• Ensures that workers receive training on new policies and procedures. Participates in training seminars and conferences with other agency personnel and/or groups outside the agency.
• Participates in meetings with other agency personnel and/or groups outside of the agency to provide input.
• Observes the effects of new and established policies and procedures noting suitability for meeting complex needs of applicants and clients. Provides recommendations for changes as needed.
• Ensures completeness of required action through maintenance of case files. Reviews case management reports to determine status. Researches files and records to obtain data for inclusion in periodic review of clients' eligibility status and/or re-evaluation of application through the appeals process.
• Maintains data from various sources. Performs research for completion of periodic reports. Organizes data for analysis.
• Serves as a resource person for agency staff to ensure that new policies and procedures are adopted and established. Liaison for State Department and other outside agencies. Acts as mentor to co-workers.
• Approves own work and monitors work completed by the Level I and II Case Manager.
• Serves as the unit resource person in…