Quality Specialist Senior

Job Posting

Location:

Remote, USA, Rockbridge, VA

Posting

Start Date:

10/16/26

Required Travel: 0 - 50%

Remote, Onsite or Hybrid?:
Remote

Posted Pay Range: $90,000 - $115,000

Framed by the Blue Ridge Mountains, Rockbridge County offers an active outdoor lifestyle and a welcoming, close-knit community. Whether you're hiking the Appalachian Trail, kayaking the Maury River, or exploring historic downtown Lexington, it’s a vibrant place to truly belong. At our expanding Rockbridge facility, you will help build cutting-edge data center cooling technologies and chillers. We pair this exciting local growth with Modine’s 100-year legacy of thermal management innovation.

Supported by 13,000 global employees, we design trusted solutions that improve air quality, reduce emissions, and build a cleaner, healthier world. For more information about Modine, visit  .

We are seeking a Customer Quality Specialist to support customer quality activities for Modine's Data Center Chiller business. This role partners closely with Customer Quality Engineers, Manufacturing Quality, Engineering, Service, and Operations teams to support customer satisfaction, issue resolution, and continuous improvement initiatives.

The Customer Quality Specialist assists with customer complaint management, field quality concerns, corrective action tracking, quality reporting, and customer program support.

Schedule:

Ideal to support a hybrid 2-3 or 3-2 schedule. May consider remote on a case by case basis and 25- 50% travel based on location.

Customer Quality Support

• Support Customer Quality Engineers and Customer Quality Managers in managing assigned customer accounts.
• Build effective working relationships with customers and internal stakeholders.
• Participate in customer meetings, quality reviews, and program discussions.
• Assist with customer-specific documentation, requests, and follow-up activities.
• Support customer satisfaction initiatives through timely communication and issue resolution.

Support customer complaint intake, containment, investigation, and closure activities.

• Coordinate field response activities and repair scheduling with Factory Field Response Teams (FFRTs).
• Assist in root cause investigations using structured problem-solving methodologies such as 8D, 5 Why, and Cause & Effect Analysis.
• Track corrective and preventive actions to ensure timely completion and effectiveness.
• Maintain action logs and provide status updates to internal and external stakeholders.
• Support containment activities and customer recovery plans associated with quality escapes.

Data Analysis & Reporting

• Collect, analyze, and report customer quality performance metrics.
• Maintain customer scorecards, quality dashboards, warranty reports, and action trackers.
• Analyze trends in customer complaints, field failures, warranty claims, and quality escapes.
• Escalate recurring issues and emerging risks to Customer Quality leadership.
• Support preparation of customer presentations and quality review materials.
• Support initiatives focused on improving product quality, reliability, and customer satisfaction.
• Assist in lessons-learned reviews and deployment of improvements across manufacturing sites.
• Partner with Manufacturing, Supplier Quality, Engineering, Service, and Operations teams to resolve customer concerns.
• Support internal audits, customer audits, and continuous improvement activities.
• Help gather and organize data to support quality improvement projects.

• Associate's degree in Engineering, Manufacturing, Quality, Business, or a related technical field preferred; equivalent experience will be considered.
• 4 or more years of experience in manufacturing, quality, customer support, field service, or…