Credit & Master Data Management Analyst

Position: Credit & Master Data Management Analyst I
Job Description POSITION SUMMARY Join a collaborative team that works closely with customers and teams across the business. In this position, you will help manage customer credit, monitor receivables and available credit, respond to account inquiries, and keep credit decisions and customer information current. Your work will support strong customer relationships, informed commercial decisions, and the smooth flow of day-to-day operations.

The Credit & Master Data Management Analyst II is a key point of contact for customer credit matters throughout the day. You will review aging and past-due commentary, contact customers regarding outstanding balances, communicate available credit, coordinate billing disputes with the Commercial and Billing teams, and complete thoughtful annual credit reviews. You will also support customer setup and master data across multiple systems and help ensure the daily auto-draft process operates as expected.

This role offers broad exposure to Credit, Treasury, Billing, Commercial, Legal, Information Technology, and customers. It is a strong opportunity for someone who communicates clearly, enjoys learning the business, and takes issues from identification through resolution. We are looking for a proactive problem solver who seeks answers, engages the right partners, recommends a path forward, and knows when to escalate. As your knowledge and capabilities grow, so can the range and complexity of your responsibilities.

EDUCATION REQUIREMENTS. Bachelor’s degree in accounting, finance, business, or a related field preferred. Relevant credit, treasury, billing master data, banking, or financial operations experience may be substituted for the degree requirements.

Credit, treasury, accounting, or related professional certifications are preferred but not required.

EXPERIENCE REQUIREMENTSMore than two years of relevant experience in credit, treasury, accounting, billing, cash application, banking operations, master data, or financial systems is preferred; strong candidates with less experience may be considered based on demonstrated capability and readiness for the role.

A track record of taking ownership, delivering accurate work, following through on commitments, and learning quickly in a fast-moving environment.

Working knowledge of customer credit, financial-statement analysis, external credit research, collections, automated bank drafting, electronic payments, billing disputes, and customer master data processes preferred.

Strong analytical, problem-solving, organizational, and follow-through skills, including the ability to identify root causes and coordinate resolution across multiple teams.

Excellent written and verbal communication skills, with the judgment to escalate material or aging issues to management promptly.

Ability to manage multiple deadlines, adjust priorities, and respond to time-sensitive customer or system issues.

Experience with Oracle, Right Angle, CreditPoint, and Microsoft Office is preferred.

A commitment to protecting confidential information, working well with others, sharing ideas, and finding practical ways to make processes stronger and more efficient.

Fluent in English, oral and written required.

Ability to adjust schedule to meet business needs.

MAJOR

ACCOUNTABILITIES Customer Service:
Respond promptly and professionally to customer and internal inquiries, research open questions, and maintain clear communication through resolution.

Daily Credit and Collections:
Review the daily aging report and support commentary, contact customers regarding past-due balances, follow up on commitments, and identify items requiring additional attention or escalation.

Available Credit:
Prepare and distribute daily available-credit information and respond timely to customer and internal questions regarding credit availability, exposure, payment timing, and early draft options.

Credit Monitoring:
Monitor customer credit limits, exposure, aging, payment performance, and account status; recognize changing risk indicators and communicate concerns early to support informed business decisions.

Credit Requests and Recommendations:
Evaluate new customer credit requests and temporary or permanent credit-limit increases, develop a clear recommendation, and route requests for approval in accordance with established credit policy and delegated authority.

Credit Analysis and Reviews:
Complete comprehensive initial and annual reviews for assigned customers, including analysis of financial statements, liquidity,…