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Customer Account Manager
Job in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2026-01-03
Listing for:
Nigel Wright Recruitment
Full Time
position Listed on 2026-01-03
Job specializations:
-
Business
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
Job Description Opportunity
Our client is a well-established manufacturer with ambitious growth plans. They are looking for a proactive and commercially minded Customer Account Manager to manage key relationships, drive customer satisfaction, and support strategic projects.
About the roleYou’ll manage a portfolio of customer accounts, including some key accounts, acting as the main point of contact for all commercial and service-related matters. This is a varied role that combines relationship management, commercial analysis, and hands‑on problem-solving in a fast‑paced environment.
Key Responsibilities- Manage a portfolio of customer accounts, ensuring strong relationships and high service levels.
- Handle RFQs, quoting processes, and provide accurate commercial analysis.
- Deliver proactive customer service: order management, delivery updates, and issue resolution.
- Support strategic projects and ensure timely responses to complex quotations.
- Collaborate cross‑functionally with engineering, purchasing, and quality teams to meet customer needs.
- Identify opportunities to improve processes and enhance customer experience
Strong commercial acumen and analyt...
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