Customer Account Manager

Job Description Opportunity

Our client is a well-established manufacturer with ambitious growth plans. They are looking for a proactive and commercially minded Customer Account Manager to manage key relationships, drive customer satisfaction, and support strategic projects.

You’ll manage a portfolio of customer accounts, including some key accounts, acting as the main point of contact for all commercial and service-related matters. This is a varied role that combines relationship management, commercial analysis, and hands‑on problem-solving in a fast‑paced environment.

• Manage a portfolio of customer accounts, ensuring strong relationships and high service levels.
• Handle RFQs, quoting processes, and provide accurate commercial analysis.
• Deliver proactive customer service: order management, delivery updates, and issue resolution.
• Support strategic projects and ensure timely responses to complex quotations.
• Collaborate cross‑functionally with engineering, purchasing, and quality teams to meet customer needs.
• Identify opportunities to improve processes and enhance customer experience

Strong commercial acumen and analyt...