It Support Engineer

Role: IT Support Engineer

Salary: 27,000 - 30,000 DOE

Location: Sunderland

GEM Partnership is delighted to partner with a leading engineering business in their appointment of an On-Site IT Support Engineer, who will provide IT support across all aspects of their business.

The Role:

• Responsible for providing on-site desktop support for technical infrastructure for end users
• Advising and assisting users in solving problems related to software, hardware, networks and peripherals
• Install, upgrade, and maintain workstations, servers, networks, and peripheral equipment
• Create and manage user accounts, permissions, and profiles
• Monitor systems, perform regular backups, conduct security checks (firewalls), and manage IT inventory
• Resolve and escalate IT incidents and change requests
• Involvement in IT-related projects alongside typical day-to-day Support duties

The Person:

• Previous similar experience in an IT Support role
• Ideally with a recognised IT-related qualification and an appetite to develop further
• Strong knowledge of Microsoft products (Office 365 etc.) and operating system
• Good understanding of PC hardware
• Proven experience of server environments and Active Directory
• Strong problem-solving and diagnostic skills
• Excellent communication skills, patience, and customer service skills

This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution. The salary range is 27,000 - 30,000 DOE and the role is based on-site.

If you feel you have the qualities my client is seeking, please forward your CV and covering letter indicating your current package to Ian Miller at GEM Partnership or, for a discreet conversation, call their Peterlee office.

GEM Partnership are acting as an employment agency on this project.

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