Systems Strategist, AppleCare Technologies

Systems Strategist, Apple Care Technologies

Sunnyvale, California, United States Software and Services

As a Systems Strategist in the Apple Care Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance Apple Care’s strategic objectives and business capabilities.

Description

In this role, you will partner closely with IS&T, Apple Care business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the Apple Care-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall Apple Care enterprise, capability, and solution landscapes.

Responsibilities

• Evolve technology and systems strategy services across Apple Care Technologies to support business planning and strategic development.
• Partner with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance, processes, and service delivery across Product and Program Management teams.
• Define, evolve, and maintain the Apple Care Enterprise Architecture framework.
• Partner deeply with Apple Care business teams to identify and champion emerging and existing technologies that uplift capabilities, streamline end-to-end processes, and enhance customer journeys.
• Maintain comprehensive current- and target-state architecture artifacts within the Apple Care Architecture Repository.
• Maximize the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic priorities.
• Guide strategic blueprints using data and analytics, customer journey mapping, and the Apple Care Business Capability Model (BCM).
• Maintain the Apple Care BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.

Minimum Qualifications

• 10+ years of experience in enterprise IT.
• Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
• Practical understanding of modern solution delivery models (Agile, Dev Ops, Product-led).
• Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
• Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
• Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
• Excellent verbal, written, and interpersonal communication skills.
• Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Preferred Qualifications

• Direct experience architecting or delivering technologies within service, sales, and customer support domains.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
• Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• reimbursement for certain educational expenses — including tuition
• discretionary bonuses or commission payments
• relocation
• Learn more about Apple Benefits

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