IT Support Specialist

Join to apply for the IT Support Specialist (Surabaya, Indonesia) role at camLine | Elisa Industriq

To strengthen our team, we are looking for a skilled, proactive, and customer-focused IT Support Specialist to provide hands‑on support and ensure smooth IT operations across our offices. You will play a key role in delivering high-quality service to internal users and supporting the tools and systems that keep our business running.

• Deliver first‑ and second‑line support for hardware, software, and network issues.
• Support and administer Microsoft 365 (M365) services, including Teams and SharePoint.
• Handle office IT support, including meeting room equipment and peripherals.
• Install, configure, and maintain laptops and other devices for new and existing employees.
• Troubleshoot and support Windows, macOS, and Linux environments.
• Assist with user account management and access control.
• Collaborate on IT projects and contribute to global initiatives.
• Document solutions and maintain accurate records in the ticketing system.

• Proven experience in IT support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with M365 administration and related tools.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem‑solving and communication skills.
• Ability to work independently and as part of a global team.
• Relevant certifications (e.g., ITIL, Microsoft, CompTIA A+) are a plus.
• Strong communication skills in English (written and spoken).

Email:

Entry level

Full-time

Information Technology

Software Development