Office Lead, Retail

Join to apply for the Office Lead role at Brookshire Grocery Company

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

• Wellness that works for you:
  Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom:
  Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle:
  Exclusive employee discounts on the things you need most.
• Investing in your dreams:
  Scholarships and educational support to fuel your growth.
• Adventure awaits:
  Access to a 205‑acre outdoor recreation area for unwinding, connecting, and having fun.

Oversees money flow in and out of store and processes customer transactions for products or services sold in office. Provides leadership of office personnel and promotes customer service by assisting with locating products, conducting price verifications, and providing efficient checkout services.

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Oversees store’s compliance with anti‑money laundering (AML) and other governmental money regulations by reviewing money orders, check cashing, and Western Union activities.
• Conducts daily office audits, prepares and verifies bank deposit records, and runs reports as needed.
• Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.
• Accountable for investigating and identifying stores overages and shortages and reports to upper management.
• Reviews cashier transaction reports for variance and alerts Store Director of concerns. Organizes and maintains office‑related records.
• Coordinates with various retail support personnel to research and resolve office related issues.
• Generates, maintains, and balances records detailing purchases and transactions. Completes and files necessary documentation.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.
• Performs various store office activities such as ordering office supplies, assisting cashiers, answering incoming telephone calls, and coordinating email communications.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis‑based and pharmaceutical products.
• Provides friendly and customer service‑oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.

• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti‑money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of office procedures and systems.
• Intermediate knowledge of tender policies and procedures.
• Intermediate knowledge of cash register.
• Ability to lead and motivate others.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential…