IDN Customer Service Social Media

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Manage incoming customer inquiries via email and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience, experience as a client service representative,or fresh graduated welcome to applied.
• Experience in E-Commerce buyer/seller/creator services
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in Bahasa Indonesia.
• Ability to multi-task, prioritize, and manage time effectively.
• D3 or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.