Customer Service Representative – Guest Experience Specialist

About MICO Buy-In Center:

At MICO Buy-In Center, we’re redefining how vehicle transactions should feel—friendly, stress-free, and guest-focused. Your background in hospitality and guest service is exactly what we value: someone who welcomes people with warmth, communicates clearly, and delivers exceptional service, whether on the phone or face-to-face. Join us and bring your service mindset into a dynamic, fast-paced automotive environment.

• Greet guests warmly upon arrival; lead them through the check-in process in a professional, friendly manner
• Answer and make phone calls with a polished, service-centric tone; schedule appointments, answer inquiries and ensure prompt follow-up
• Support our vehicle appraisal and buying process by ensuring customers feel comfortable, informed and valued
• Act as a liaison between guests and our buying/operations team—making sure communication is clear, timely and positive
• Keep the front-of-house/reception area organized, inviting and functioning smoothly
• Conduct follow-up phone calls or emails to ensure guest satisfaction, answer questions, and capture feedback
• Uphold the brand’s professional appearance and hospitality standards in every interaction

• Experience in hospitality, front desk, guest services or other customer-facing roles
• Excellent communication skills—clear, friendly, confident both in person and on the phone
• Strong organizational and multitasking abilities; able to manage calls, walk-ins, paperwork and guest interactions seamlessly
• A genuine guest-service attitude: you enjoy helping people, diffusing concerns, and delivering positive experiences
• Professional appearance and demeanor, comfortable working in a team-oriented environment
• No automotive experience required—you bring the guest service skill, we’ll teach the rest
• Flexible schedule and are open to working evenings and weekends!

• Your hospitality background is valued and leveraged—your guest service skills shine
• Training provided—learn a new industry while applying what you already know about service and experience
• Competitive starting wage plus a bonus structure tied to guest satisfaction/appointment goals
• Autonomy & ownership -- create your own path, and own your work
• Health & dental benefits
• Growth and internal promotion opportunities—join a team where your role matters and your contributions are recognized
• A welcoming, positive environment where your interpersonal skills aren’t just used—they’re appreciated

Please submit your resume and a brief cover letter explaining why you love guest service and how your hospitality/people-facing experience makes you a great fit.

MICO Buy-In Center is an equal-opportunity employer. We welcome and encourage applications from candidates of diverse backgrounds and experiences.