Program Manager

We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.

If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.

Together, we can change the future of dental care.

Here are some of the ways we are changing the future of dental technology:

• We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
• We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
• We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
• We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

Summary

Location: Surrey office near Guildford Mall
Pay Rate: $50-60 per hour
Contract Period: 6-month contract with potential for full-time conversion

About the role

Reporting to the Director of Operations, the Program Manager is an individual contributor that lives at the intersection of product engineering, operations and strategy. This fast-paced role is ideal for someone with a strong technical foundation, top-notch collaboration skills, and a strong drive to get the job done.  Liaising with cross-functional teams and customers, the mandate of this position is to ensure the successful introduction of new products and features, from concept to launch. 

In this role, you will lead and coordinate key business initiatives to drive successful execution of deliverables owned by multiple functions. You will also coordinate customer communications and lead both internal and external meetings to bring new products and features to our customers.

This is a hybrid role, with up to two days in office, to facilitate brainstorming, collaboration, and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Responsibilities

• Project Leadership:
  Own and drive the end-to-end product/feature launch process, including planning, execution, and customer coordination. Lead and coordinate one or many interconnected initiatives under a cohesive program strategy to deliver measurable business outcomes.

• Timeline & Milestone Management:
  Develop detailed project plans, track progress, and manage risks to ensure on-time delivery.  Hold task owners accountable against agreed-upon timelines.

• Process Improvement: Identify and implement best practices to improve launch efficiency and effectiveness.    

• Documentation & Compliance:
  Ensure all necessary…