C53 -Youth Support Worker ( Grid ; Casual

C53 - Youth Support Worker (Grid 21) – Casual

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Job Summary

The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well‑being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Key Information

• Title:
  
  Youth Support Worker
• Number of Positions:
  Multiple
• Competition Number: C53
• Location:
  
  Main Campus
• Position Status:
  Casual
• Reports to:
  
  Program Manager
• Compensation: $27.92 - $29.60 per hour
• Shift Timing:
  Multiple Shifts

Client Services (Responsibilities)

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (e.g., introduce and explain services provided, facility tours, complete program orientation, etc.).
• Actively engage with and develop relationships with at‑risk youth and young adults 17‑24 years of age.
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers.
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation.
• As per pre‑established care plans, work collaboratively with other staff to assist youth in attaining short and long‑term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed.
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre‑established trauma‑informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed.
• Manage youth case files, including all relevant reporting and documentation.
• Attend all training and meetings as directed by your manager.
• Complete room searches and room cleans upon client discharging from program.
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy.
• Other duties as required.

Qualifications

• Grade 12.
• Certificate in Community Social Service or equivalent.
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adults populations, substance use services, mental health, corrections, etc., or equivalent.
• Valid Class 5 driver’s license with clean driver’s abstract.
• Standard First Aid with CPR‑C‑AED certificate preferred.
• Food Safe certificate preferred.
• Non‑Violent Crisis Intervention training certificate preferred.
• Food Safe Certification is required.

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organise work.
• Ability to operate related equipment.

Competencies

• Demonstrates initiative, flexibility, adaptability and resourcefulness.
• Actively seeks and incorporates feedback to inform continuous self‑improvement.
• Sets goals, creates and implements action plans, monitors progress, and evaluates results.
• Adeptly manages competing tasks and uses time efficiently and effectively.

Further Competency Areas

• High degree of relevant and current job knowledge and skill.
• Consistently produces accurate, thorough, high‑quality work in a timely manner.
• Builds and promotes a culture of health and safety in the workplace.
• Implements and enforces best…