Title Shelter Resource Worker

Shelter Resource Worker

Lookout Housing + Health Society

Location:

Surrey, BC, Canada

Employment Status:
Casual

Closing Date:
January 23, 2026 at 5:00pm

Salary: $27.92 – $29.60 per hour (based on seniority)

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The SRW is direct‑service staff working within a 24‑hour, 7‑days‑a‑week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter, and connects with public service agencies relevant to the needs of the shelter guests.

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
• Accept referrals, identify and share information with a variety of Lookout’s external resources.
• Refer guests to a variety of community services.
• Interview and provide basic necessities; ensure a safe and supportive environment for all.
• Complete required records and maintain statistical data.
• Support others in the shelter who are in need of assistance.
• Provide assistance for new staff.
• Remain alert and attentive during working hours; sleeping during shifts is not permitted.
• Comply with and contribute to all aspects of the health and safety program.

• Related certificate, or a minimum of Grade 12 education plus two (2) years of recent related experience, or an equivalent combination of education, training, and experience.
• Familiarity with community resources such as addiction, mental health, income assistance, and harm reduction.
• Current Occupational First Aid Level 1 Certificate.
• Crisis Intervention Skills (CPI), Naloxone, and Trauma‑Informed Practice training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organise workload.
• Excellent communication, writing, documentation, and organisational skills.
• Understanding and maintaining client/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job‑related equipment.
• Minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – Vulnerable Sector required.

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit

All qualified applicants welcome to apply. Those shortlisted will be contacted.