Customer Experience Lead-Guildford

Job Overview

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. The role reports to either the Store Manager or the Customer Experience Manager and is responsible for coaching associates, maintaining visual standards, managing payroll, and ensuring merchandise availability.

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personally selling.
• Conduct associate observations and coaching.
• Understand all associate roles and ensure all roles work for the good of the team and the customer.
• Link results to behaviors and actions to drive top-line sales.
• Independently manage labor hours within the store to drive top-line sales and profit.
• Own the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrate and lead company policy and procedures.
• Perform additional duties as assigned, including floorset mapping and execution, product launch support, onboarding, and shipment processing.
• Lift and carry up to 40 pounds, and bend, stretch, walk, and stand for prolonged periods as part of daily tasks.

• Passion for Victoria’s Secret Brand.
• Excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self‑awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor, track progress, and incorporate feedback into decision‑making.
• Experience influencing cross‑functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

Minimum Salary: $19.00
Maximum Salary: $24.00

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.