Business Support Administrator

Our Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services .

The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.

This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.

This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Base

The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working.

HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements

Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.

Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.

Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.

Provide signposting to HCRG Care Group services and other agencies.

Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.

Maintain and update clinical systems, databases, and clinic templates.

Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.

Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.

Work flexibly to cover colleagues and ensure service priorities are met.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit

As aBusiness Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Starting salary from £23,875 (FTE) with access to our group pension
• Full time and part time roles available
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support,…