Technical Support Officer

Technical Support Officer

Location:

High Street, Esher KT10 9SD

Start Date:

ASAP

Contract Duration: 6+ Months

Working Hours:

Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £21.47 Per Hour

Job

Job Responsibilities

Prepare reports, decision notices, and compile meeting agendas.

Handle public speaking requests and PowerPoint presentations.

Distribute correspondence to the correct teams.

Scan and index applications for the planning website.

Process pre-application enquiries and complaints.

Provide administrative support for projects and record management.

Organize public events and meetings.

Record and process payments and refunds.

Register planning compliance investigations.

Place purchase orders.

Assist with Freedom of Information requests and complaints.

Support validation and registration of planning applications.

Adapt to changes in Council and Government processes.

Maintain professional public service standards.

Must Have

Evidence of relevant education and training.

Ability to deliver administrative support.

Proficiency in IT software for data recording.

Strong written and oral communication skills.

Ability to work under pressure and meet deadlines.

Energy, drive, and commitment to personal development.

Flexibility and adaptability to varied workloads.

Engagement with team members to improve efficiency.

Nice to Have

Experience in a frontline public service role.

Knowledge of Planning Service support needs.

Understanding of Government guidelines relevant to Planning.

Ability to understand plans and technical drawings.

Experience in excellent customer care.

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