Customer Service Representative

Customer Service Representative

Epsom, Surrey
£26,000 starting salary + bonuses
Office-based, hybrid option after probation

Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you.

What you'll be doing:

Handling customer enquiries via phone and online with professionalism and accuracy
Administering mortgage accounts (completions, payments, transfers, amendments)
Managing accounts, including opening, closing, and transfers
Preparing letters and responding to enquiries
Performing cashiering duties and supporting internet account processes

What you'll bring:

Excellent organisational and communication skills
A logical, analytical approach to problem-solving
Accuracy and attention to detail
Ability to multitask and adapt quickly
IT literacy and eagerness to learn
Experience in customer service

Benefits & Perks:

Scaled pension scheme
25 days holiday allowance, rising to 28 with service
Parking permit for a local car park
Discretionary bonus based on company and personal performance
Perkbox membership
Bupa Private Medical Insurance
Volunteer day each year
Life assurance
Season ticket loan
Hybrid working options
Apply Now and send us your CV. We'll be in touch as soon as possible!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application