Air Conditioning Technical Manager

Position: Air Conditioning Technical Manager (Permanent)
Job Title:

Air Conditioning and Refrigeration Technical Manager

Reports To:

Managing Director
Direct Reports: TBA
Salary Range: £50,000.00 - £60,000.00

Hours:

9am – 5pm, Monday to Friday.
Position Summary
The Air Conditioning and Refrigeration Technical Manager is a pivotal role, providing technical expertise, leadership, and operational oversight for the installation, maintenance, and servicing of air conditioning systems. The position combines hands-on technical problem-solving with strategic management, ensuring projects are completed to the highest standards, teams are well-supported, and clients receive exceptional service.

Key Responsibilities
1. Technical Support & Expertise
Provide expert advice and troubleshooting support to engineers, clients, on all air conditioning systems (split, multi-split, VRF, VRV, chillers).
Assist with system design, fault diagnosis, and repair procedures.
Offer guidance on correct installation, commissioning, maintenance, and operational best practices.
2. Product Knowledge & Industry Awareness
Maintain up-to-date knowledge of air conditioning products, specifications, applications, and limitations.
Keep informed of emerging technologies, regulations (including F-Gas), and industry best practices.
Recommend new products or solutions to improve service delivery.
3. Project Management

* Oversee the technical aspects of projects, ensuring they are delivered on time, within budget, and to quality standards.

* Coordinate with other departments (e.g. Service /Accounts) for seamless project delivery.

* Manage technical documentation, drawings, and compliance records.
4. Team Leadership & Development

* Lead, mentor, and motivate engineers and technicians, promoting continuous learning and skills development.

* Conduct performance reviews, identify training needs, and organise upskilling opportunities.
5. Quality Assurance & Compliance

* Ensure all work meets company policies, safety regulations, and industry best practices.

* Conduct site inspections and monitor service delivery to maintain consistent quality standards.

* Implement corrective actions where deficiencies are identified.
6. Client Relations & Customer Service

* Build and maintain strong relationships with clients, understanding their needs and expectations.

* Handle technical inquiries, resolve complaints, and ensure high levels of customer satisfaction.
7. Warranty Management

* Oversee the warranty process, authorise warranty replacements and labour allowances, and monitor claim trends.

* Investigate warranty issues and work with suppliers/manufacturers to resolve problems and implement preventive measures.
8. Commercial Awareness & Operational Efficiency

* Monitor project budgets, cost control measures, and profitability targets.

* Identify opportunities for operational improvements and efficiency gains.

* Assist in tendering, quoting, and technical evaluations for potential projects.
Essential

Skills & Qualifications

* Extensive knowledge of air conditioning systems, fault finding, design, and installation.

* Engineering background with relevant qualifications (NVQ Level 2 or 3, City & Guilds 2079 F-Gas certification, or equivalent). Time served will be considered with references.

* Proven track record in team leadership and technical management.

* Strong communication skills — verbal, written, and interpersonal.

* Excellent problem-solving and decision-making ability.

* Competence in project planning, organisation, and delivery.

* Strong customer service focus.

* Commercial and financial awareness.

* Full UK driving licence.
Desirable

* IOSH or NEBOSH Health & Safety certification.

* Experience in Building Management Systems (BMS).

* Experience working with large-scale HVAC projects.

* CAD experience preferred
Salary:
Competitive, based on experience
Benefits:
Company vehicle and telephone, pension, healthcare, training opportunities, on road allowances.
If this sounds like you, please send George your cv in the first instance for discrete discussion