Chief Operating Officer

This single partnership Group Practice with 17 Partners works across 6 sites and with approximately 250 employed staff. They are a one practice Primary Care Network (PCN) with 55,000 registered patients. The full‑time role of Chief Operating Officer is based in Sutton Coldfield. A full job description will be sent to you on application.

As the Chief Operating Officer (COO) you will be expected to provide leadership, vision and operational management to help us meet both short and long‑term objectives. The COO will help create an organisational culture that strengthens both operational efficiency and effectiveness. Reporting into the operating and strategic boards, you will:

• Deliver and implement strategies across service delivery, HR and IT that meet the needs of the organisation’s strategy
• Promote the Group Practice vision and values
• Evaluate the performance of the areas under your responsibility
• Recommend actions that will improve performance

In the role of Chief Operating Officer, your core responsibilities will include managing:

• The HR Manager and focusing on people‑related strategies around wellbeing, training & development, engagement, and recruitment. This will include leading, mentoring and motivating staff to achieve their targets and fulfil their potential.
• The service delivery team and overseeing the efficient implementation and improvement of processes & procedures that enhance our delivery of healthcare. This will include establishing policies that promote and improve Group Practice’s vision and culture.
• The use of technology while allowing the organisation to remain patient friendly and serve its full demographic.

Alongside managing the above functions, you will also ensure the Partners and Board are kept appraised on the performance of these functions.

The starting salary for the role of Chief Operating Officer is circa £70,000 to £80,000 per annum. The Group Practice is willing to offer a higher salary than this for the right applicant who has the required experience.

The successful applicant will ideally be an existing COO or currently in a senior Operations role and looking for a new long‑term challenge which offers career and personal development potential. Previous NHS‑based management experience is desirable. Key requirements of any potential candidate include:

• Proven exposure in a senior leadership role
• A strong understanding of Operations, HR and IT
• Excellent people management skills with an ability to build relationships at all levels