Service Team Manager

Service Team Manager

Location: B&Q Sutton In Ashfield, England, United Kingdom

Contract: Permanent – 14.25 hours per week (pro rata salary up to £14,734.69 per annum)

Benefits: Bonus, pension, 6.6 weeks holiday, award‑winning pension scheme, company bonus scheme, Share Save options, payroll giving, employee assistance programme, shopping discounts, colleague wellbeing benefits and more.

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. As a Service Team Manager, you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the “Make Every Customer Count” agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front‑end service experience, ensuring fast, friendly, and reliable service.

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view, for example reviewing safety compliance.
• Strong emotional intelligence and thrive in influencing others.
• Love to problem‑solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award‑winning pension scheme
• Company bonus scheme
• Share Save options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

Please contact recruitment at  for any recruitment adjustments.