Rent Account Manager

Flagship Swaffham, England, United Kingdom

We are pleased to share an opportunity for someone to join us as a Rent Account Manager, responsible for the proactive and effective collection of rent within the "Victory Homes" area.

This is a 12-month fixed‑term contract opportunity, working 37 hours per week, Monday to Friday.

• Support tenants to sustain their tenancy and help prevent rent debt.
• Proactively and effectively collect rent within the Victory Homes area.
• Work with tenants in their homes on a one‑to‑one basis when required.
• Ensure tenants manage their rent accounts and deliver outstanding customer service and support when needed.
• Set up regular rent payments and prevent debt from reoccurring.
• Work closely with tenants to understand the cause of their debt and locate relevant support agencies and partners.
• Support the manager to lead on the vision, "Housing Made Simple," ensuring compliance with law, legislation, and Flagship policies and procedures.

• Exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way.
• Strong listening and empathy skills to act in the tenant’s best interest.
• Proficient numerical and systems skills.
• Ability to confidently prioritise and manage a caseload based on urgency.
• Education to GCSE or equivalent standard or qualified by experience in a similar role.
• Full valid driving licence.

Please  to see the full list of benefits.

Click Apply Online below and attach your CV along with a supporting statement explaining why you’re the right person for the job. Prefer to showcase your personality? Submit a short video (up to 3 minutes) instead – just share the link in the supporting statement box.

Please check your email (including spam folders) regularly for updates.

Final date to receive applications: 14th January 2026 (Midnight)

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please, we do not accept speculative applications.

Victory / Samphire / Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community‑focused services across the east, central and southwest of England. We have a local approach, all backed by the scale and ambition of Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.

Seniority level:
Entry level

Employment type:

Contract

Job function:
Sales and Business Development

Industries:
Marketing Services