Key Account Service Manager

Key Account Service Manager

Join Linde Material Handling as a Key Account Service Manager.

As a Key Account Service Manager you will build relationships with, manage and develop large customer accounts under contract terms, ensuring the customer’s required levels of service and Linde’s commercial requirements are both met. Act as the primary escalation point for service‑related issues and coordinate responses across regions.

• Ensure that all relevant SHEQ procedures are followed (Safety, Health, Environment, Quality).
• Implement, develop and manage contracts to achieve agreed financial and service targets in line with the Service Level Agreement.
• Conduct account reviews with customers and regions at agreed frequencies.
• Use and present KPIs as per the contract to demonstrate contract performance.
• Resolve any customer queries in a timely manner.
• Manage the customer P&L and report on any issues regarding the profitability of the account.
• Provide support on new business proposals, site surveys and tenders as may be required by the local KAM or ASM.
• Recognise and create new business opportunities across all business streams, raise awareness of after‑sales products and services.
• Using KPI data and engineer/operator feedback, identify, communicate and propose corrective actions to assist the reduction of out‑of‑contract spend and/or improve efficiency.
• Update CRM system with all customer contact, relevant information and all site visits.

• Well‑developed analytical and problem‑solving skills with the ability to produce high‑quality reports.
• Ability to prioritise work and meet tight deadlines whilst paying close attention to detail.
• Energetic, motivated and pro‑active team player.
• IT skills (Service‑related ERP, Microsoft Office, including Excel and PowerPoint).
• Basic SAP (ERP and CRM).
• SAP Business Warehouse.
• The ability to propose, negotiate and close after‑sales business deals/contracts.
• Successful P&L responsibility for a given area.

• Entry level

• Full‑time

• Business Development and Sales

• Machinery Manufacturing

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.