Recovery Officer

Job Role

We are looking for an Income Recovery Officer to join us on a fixed‑term contract.

The successful candidate will need excellent communication and customer service skills, as well as compassion. You will have knowledge of welfare benefits and work in partnership with external agencies such as local authorities and the DWP to get the right help for residents who are struggling to pay their rent.

Good levels of numeracy and literacy are key, as is an interest in income recovery and housing law. Although it is always the last option, you will either have experience with, or be willing to learn the court process for arrears.

The successful candidate will also need a clean driving licence and use of a car.

At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.

Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self‑awareness, and a commitment to learning. Equally important is working hard and having fun.

• Generous pension and life cover
• Health cash plan
• Flexible leave package including an additional three days leave for our Christmas closure
• Paid time off to volunteer
• Annual grant to support your wellbeing

Please see our website for more details about our benefits package.

The role is based at our Swanley office. We offer a flexible approach to hybrid working with full‑time employees attending the office two days per week.

We will only consider applications submitted with a full CV and completed application form.

For more information about the role, please see the job description attached to this advert, or on our website.

Advert closing date: 9am on 26 January 2026
Interview date: 3 February 2026